Privacy Policy

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NDOORZ is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or use our services.

This policy applies to all visitors to the NDOORZ website and anyone who interacts with our services including bookings, events, coaching sessions, leagues and holiday camps.

1. Who We Are

NDOORZ is an indoor sports and activity venue offering football facilities, coaching sessions, leagues, events, parties and community activities.

For the purpose of UK data protection law, the data controller is:

NDOORZ
Address: Unit 38, Winnington Business Park, Winnington Avenue, Northwich, Cheshire, CW8 4DL
Email: info@ndoorz.co.uk

If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.

2. Information We Collect

We may collect and process the following types of personal data:

Personal Identification Information

• Name
• Email address
• Phone number
• Address (if required for bookings or payments)

Booking and Event Information

• Details of bookings made through our website
• Event or party booking details
• League or training registration details
• Emergency contact information (for children's activities)

Children's Information

Where children participate in coaching sessions, leagues or camps, we may collect:

• Child's name
• Age or date of birth
• Medical or allergy information (if provided)
• Parent or guardian contact details

We only collect children's data where it is necessary to provide our services.

Payment Information

Payments may be processed through secure third party payment providers. NDOORZ does not store full payment card details.

Website Usage Data

When you visit our website we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the site
• Referring website

This helps us improve website performance and user experience.

3. How We Use Your Information

We use your personal data for the following purposes:

• To manage bookings, leagues, coaching sessions and events
• To communicate with you about your bookings or enquiries
• To administer holiday camps, training programmes and parties
• To ensure participant safety where medical or emergency information is provided
• To process payments
• To improve our website and services
• To send updates about NDOORZ activities, events or promotions (only where you have opted in)

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

Contractual necessity
To provide services you have booked or requested.

Legitimate interests
To operate and improve the NDOORZ venue, services and website.

Consent
For marketing communications or where specific consent is required.

Legal obligations
Where we must comply with legal or regulatory requirements.

5. Marketing Communications

If you have opted in to receive marketing communications, we may send you updates about:

• New coaching programmes
• Holiday camps
• Leagues and events
• Special promotions

You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

6. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties where necessary, including:

• Payment processing providers
• Website hosting providers
• Booking or registration platforms
• Email marketing platforms
• Professional advisers where legally required

All third parties are required to protect your data and process it securely.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from:

• Unauthorised access
• Loss or misuse
• Alteration or disclosure

While we take strong precautions, no internet transmission can be guaranteed to be completely secure.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including:

• Managing bookings and events
• Legal and financial record keeping
• Safeguarding obligations for youth activities

When data is no longer required, it will be securely deleted.

9. Cookies

Our website may use cookies to improve your browsing experience.

Cookies may be used to:

• Analyse website traffic
• Remember user preferences
• Improve website performance

You can manage or disable cookies through your browser settings.

10. Your Data Protection Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Restrict or object to processing
• Request transfer of your data to another organisation
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details listed above.

11. Third Party Links

Our website may include links to third party websites or services. We are not responsible for the privacy practices of those websites.

We encourage you to review their privacy policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal requirements or changes to our services.

The most recent version will always be published on our website with the updated date.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

NDOORZ
Email: info@ndoorz.co.uk
Address:  Unit 38, Winnington Business Park, Winnington Avenue, Northwich, Cheshire, CW8 4DL

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled improperly. Website: https://ico.org.uk